All items returned will be inspected upon arrival and will be declined for one of the following reasons:

      1. Return is outside of the return policy

      2. The item appears worn, washed or used

      3. The item is non-returnable ( encapsulated, loose, or boxed - no exclusions cannot be returned)

      4. Sanitary lining has been removed from an undergarment

      5. The item was damaged after delivery

      6. Item is altered

      7. The item is returned with holes

      8. Item is stained (dirt, makeup, food, etc.)

      9. The item is returned without attached tags, manufacturer's tags and any accompanying materials that were originally included when the item was received

      10. Please note that some garments may have loose threads, which are not considered a quality issue. These can be easily trimmed and do not affect the product's durability or appearance.

 

What happens if I return items after the 30-day return policy?

We will not accept your return, and our return label will not be sent to you. A refund will not be credited to your account.

 

Are there any fees associated with returns?

When you start the return process, if you choose to receive a refund to your original payment method, we'll deduct $9.99 from the credit you'll receive to cover return shipping costs when using our return label. If the return is our fault, we'll cover this charge. Original shipping charges are not included in the refunded price. Remember that the refund method you choose when completing the return process is final and cannot be changed.

 

How long does it take to process my return?

It can take up to 15-20 business days to receive and process your return. Once processed, it can take 2-7 business days for your refund to reflect on your account statement. You'll receive a confirmation email once completed.

 

How do I track the status of my return?

If you initiated a return our site, and it has been received and processed through our returns department, you will be able to view the return details via the "Track Order" or "My Account" links following the same process used to initiate the return.

 

What if I accidentally ship an item to you that was not purchased on your site?

WE ARE NOT RESPONSIBLE FOR THE ACCEPTANCE, SAFEKEEPING, AND/ OR RETURN OF ANY ITEMS THAT YOU SHIP TO US IN ERROR (I.E., ITEMS THAT WERE NOT PURCHASED ON OUR SITE) ("ERRONEOUS RETURN"). If we nevertheless receive and accept an Erroneous Return, we may require, in our sole discretion, that you pay a reasonable processing and shipping fee in order to cover the costs of shipping the Erroneous Return ("Return Fee") back to you. Once received, we will use commercially reasonable efforts to notify you and hold the Erroneous Return for a reasonable period of time not to exceed 30 days. If we are unable to contact you or we do not receive payment of the Return Fee, if any, during that time, we may destroy the Erroneous Return or donate it to a charity of our choice.

 

What if return or exchange due to Merchant errors?

If a return or exchange is necessary due to a mistake on our part—such as a quality issue, wrong item sent, or other merchant-related errors—we will cover all shipping costs. You will not be responsible for any return shipping fees, and we will promptly arrange a replacement or refund after confirming the issue. The process is as follows:

      1. Contact Customer Service: Please reach out to our customer service team as soon as possible, providing details and evidence (such as photos or a description of the issue) so we can verify the problem.

      2. Free Return Shipping: Once the issue is confirmed, we will provide a pre-paid return shipping label for you to send the item back at no cost.

      3. Replacement or Refund: After receiving and inspecting the returned item, we will either send a replacement product or issue a full refund, based on your preference, within 10-18 business days